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TrainYourEyes

Frequently asked questionsHow can we help?

85 answers16 topics

Theme

Orders and account

Buying, delivery and returns

10 questions
1Which strength of flipper lenses should I choose?

For the flipper exercise you need all 5 strengths. You move slowly from one strength to the next when you are ready.

2Marsden ball or Brock string – what does each one train?

The Marsden ball trains eye movements. The Brock string trains fixating inwards and outwards.

3What is included in the online training kit?

Three months of online training and the equipment for it: 5 flipper lenses, each in its own strength, 2 pairs of red/blue 3D glasses and 1 eye patch.

4What happens when the three months are up?

Most people complete the whole training programme in 3 months. If you need more time, you extend one month at a time until you are finished.

5When will my order be dispatched?

If you order before 2 pm, we dispatch the same day. If you order after 2 pm, we dispatch the next day.

6Where do you ship to, and what does shipping cost?

We ship worldwide, except to the United Kingdom and the Isle of Man. The price depends on the country and the carrier, and you see it at checkout before you pay.

7Can I cancel my purchase?

Yes. You have a 14-day right of withdrawal on the equipment. On the online programme you also have a 14-day right of withdrawal, but it lapses when you start the training if, at the time of purchase, you accepted that the training starts immediately.

8Which payment methods can I use?

You can pay with Visa, Mastercard, Maestro, MobilePay (Denmark and Finland), Apple Pay, Google Pay and PayPal. Payments are handled securely by Stripe.

9Can clinics and schools buy on invoice or with an EAN number?

Yes. Write to info@trainyoureyes.com with your company or VAT number and/or EAN number, and we will send the order and invoice you through e-conomic.

10Do the prices include VAT?

Prices in Danish kroner (DKK) include 25% Danish VAT.

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Shipping and Training Kit

2 questions
1How long does delivery take?

In the Nordic countries, the package usually arrives within 1–2 working days. For the rest of the world, delivery time depends on the country and the carrier. You can start training straight away: hold a hand over your eye instead of the eye patch until the package arrives.

2Can I start training straight away, or do I have to wait for the package?

You can easily start straight away. It takes a few days for the equipment to arrive – until then, hold a hand over your eye in the exercises that use the eye patch.

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Subscription and Payment

2 questions
1Is it a subscription or a one-time purchase?

It is a one-time purchase. Most people complete the training within the 3 months. If not, you can extend one month at a time until you are finished.

2Do you offer discounts for families, clubs, or teams?

Yes — contact us for offers if you want to train multiple people together (e.g. family, school, or sports club).

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Account and Login

2 questions
1How do I log in for the first time?

After purchase you’ll receive a welcome email with login details and a link to the training platform. Click the link and follow the instructions to set up access.

2I can’t log in — what should I do?

First check you’re using the correct email. If problems persist, click “Forgot password” or contact us at support@trainyoureyes.com.

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Practical Questions

3 questions
1Can several family members use the same login?

No — each person needs their own profile, as training is individually adapted.

2Can I pause my training?

Yes — take breaks as needed. We recommend training at least 5 times per week to maintain progress.

3Can I use the training if I have ADHD or reading difficulties?

Yes — many with ADHD or reading challenges experience good effects because the training strengthens focus and eye coordination.

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Theme

The training

Training – Duration, Effect, and Results

9 questions
1How long is the daily training?

The daily training takes 20 minutes.

2How quickly will I notice improvements?

Typically after 2–4 weeks of daily training. You may experience better focus on the ball, faster reading, and general visual precision. This varies from person to person.

3Can I train during my sports season?

Yes. Professional teams have shown that vision training is effective both in and out of season.

4Will I improve both in sports and in reading?

Yes. The exercises train binocular vision and visual skills used in sports, reading, and everyday activities.

5Can I train my way out of needing glasses or contact lenses?

No. Training improves binocular vision and visual coordination, not refractive errors.

6Can I train even if I’m color blind?

Yes, color blindness does not affect the training.

7Can training make me dizzy or give me a headache?

Yes, especially at the start. Take breaks if you feel discomfort. Dizziness should pass within 5–10 minutes. If you experience severe headache or migraine, consult your doctor and consider 1:1 training.

8Can vision training harm my eyes?

No — training strengthens your eyes and binocular vision.

9Is it good for me to repeat the same exercise several times?

Yes, it can increase your endurance further.

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Training Types and Personalization

4 questions
1Can I do tests and training as often as I like?

Yes — you can repeat tests and exercises as much as you wish.

2Can I track my own progress?

Yes — under “Statistics” you can follow your progression.

3What if only one eye finishes first?

Then you restart with the completed eye while you finish the other.

4Does TrainYourEyes use algorithms?

Yes — the system automatically adapts the level as you improve.

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Motivation and Results

2 questions
1What if I lose motivation along the way?

It’s normal! Use the Statistics feature to track your progress and set small goals. If you want support, you can book a 1:1 session here:
Find your nearest trainer

2How do I know if I’m doing it right?

The exercises are self-adjusting via the algorithms. You can always contact a TrainYourEyes optometrist for extra guidance.

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Research and Background

2 questions
1Is there research behind TrainYourEyes?

Yes — the training is evidence-based. You can read more under Research on the website.

2Who is behind TrainYourEyes?

Danish neuro-optometrist Maria Beadle, who has worked with vision training since 1994 and founded TrainYourEyes in 2000.

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Theme

Equipment and tech

3D Glasses and Equipment

3 questions
1What do I need the red/blue 3D glasses for?

It is important that both eyes are used about equally. That is why many exercises are done partly with the eye patch and partly with the red/blue glasses, which make sure you use both eyes. The glasses are also used for 3D exercises.

2Can I use other red/blue glasses?

Not necessarily — the colors must be compatible with the platform. Polarized glasses don’t work.

3May I swap the glasses around?

No! Red = right eye, blue = left eye. Otherwise you’ll train incorrectly.

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Tech – Platform and Equipment

7 questions
1Which browser is best?

Use Google Chrome, Safari, or Edge. Firefox is not optimal.

2What should I do if the ball in the Smooth Pursuit exercise moves outside the screen?

It may sound like your screen is zoomed in. On a computer, you can usually press Ctrl and - to zoom out. On an iPad, you can zoom out using pinch gestures.

3What screen size can I use?

From iPad and up. For certain exercises, e.g. Splitvision, a larger screen helps.

4Can I use my mobile phone?

It’s possible, but not optimal. A larger screen is recommended.

5Do I need to wear glasses or contact lenses?

Yes — use your usual screen correction, e.g. computer glasses. Also when using an eye patch or 3D glasses.

6What about bifocals or progressive lenses?

Use the reading area you normally look through.

7Why have some of the letters in Hunting for Letters or Saccade Training – Football turned into words?

You are most likely using Google Chrome and have accidentally enabled automatic translation to your language. Please refresh the page and make sure automatic translation is turned off.

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Technical Help

2 questions
1What should I do if an exercise doesn’t work or freezes?

Try reloading the page and make sure you’re using Google Chrome. If the issue continues, contact us at support@trainyoureyes.com.

2What if the platform doesn’t register my training?

Make sure you’re logged in and that your browser allows cookies. You can always view your history under Statistics.

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Theme

Special needs

Safety and Health

2 questions
1Is the training safe for children?

Yes. The training is used from the age of 6–7, but children under 10 must train together with an adult.

2Can I use the training if I have an eye disease?

With mild visual problems, training may help. For serious eye diseases, please contact an optometrist first.

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Special Situations and Recommendations

3 questions
1Can I train online if I have strabismus (squint) or a lazy eye (amblyopia)?

No — please contact a TrainYourEyes optometrist for an individual assessment.

2Can I train after a concussion or brain injury?

Yes, but it should be done in cooperation with an optometrist or therapist.

3Is there an age limit?

No — training can be used at any age. Under 18 requires parent/guardian consent.

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Special Needs

30 questions
1Can I train in multiple languages?

Yes — the platform is available in multiple languages. You choose the language when you log in.

2Is the training suitable for older adults?

Yes — many older adults experience better reaction time, balance, and reading speed.

3What if my screening shows that I should contact a vision trainer or optometrist?

This means that your vision challenges may be more complex and could benefit from an individual assessment and a personalized training program.

4Can I start the training without taking the screening?

Yes. However, the screening helps to assess whether online training is likely the right solution for you.

5What if my screening results improve?

That is a good sign. Improvements often indicate that your binocular vision and visual skills are developing as expected.

6What if I skip several training days?

Just relax. Just continue where you left off. Regular exercise is important, but a few breaks won't ruin your progress.

7Is it better to train for 20 minutes straight, or can I break it up?

Both can work. However, we generally recommend completing all four exercises in the same training session.

8What time of day is best to train?

The most important thing is that you train regularly. Choose a time when you are fresh and can train without interruptions.

9Is it normal for the exercises to feel difficult?

Yes. Challenging exercises are often a sign that you are training the skills that need improvement the most.

10Do my eyes feel tired after training. Is that normal?

Yes. Just as physical exercise can make the muscles tired, vision training can temporarily make the visual system tired.

11Will the training make me better at sports?

Vision is an important part of athletic performance. Better visual skills can support faster reactions, better overview, and more precise visual processing.

12Which sports benefit the most from visual training?

Especially ball sports such as football, handball, tennis, baseball, ice hockey, and basketball can greatly benefit from visual training.

13Can goalkeepers benefit from vision training?

Yes. Many of the exercises train reaction time, eye movements, depth perception, and peripheral vision.

14Can the training help my child read faster?

If visual skills contribute to reading difficulties, many children experience improvements in reading speed, reading comfort, and endurance.

15Can vision training improve concentration?

Many users experience better focus. However, vision training is not a treatment for ADHD or other attention disorders.

16Can training improve spelling or reading comprehension?

The training focuses on visual skills. A more effective visual system can indirectly support both reading comprehension and learning.

17Can I train with contact lenses?

Yes. Use your contact lenses in the same way you normally do for screen work.

18Can I use an external monitor?

Yes. A larger screen can be an advantage in certain exercises.

19Does the training require an internet connection?

Yes. The platform requires an internet connection to save your results and provide access to the exercises.

20What happens when my access expires?

Your access stops automatically after the 3 months. It is a one-time purchase, so nothing renews by itself. If you have not finished the training, you can extend one month at a time until you are finished.

21Can I buy extra months?

Yes. If you have not finished within the 3 months, you can extend one month at a time until you have completed the training.

22Will I lose my results when my access expires?

No. Your training history is saved and can be reactivated if you extend your access later.

23How do I know if online training is right for me?

Online training is designed for individuals with mild to moderate binocular vision problems, reading challenges, screen-related symptoms, and athletic goals. If your challenges are more complex, we recommend an individual 1:1 program with a vision trainer or optometrist.

24How are vision and football related?

A sport like football is very visually demanding. Players constantly need to shift their focus from near to far or vice versa. This requires agile adaptability and the eyes to hit the exact same point simultaneously. They must have control over their balance so that they do not lose focus in close encounters and heading situations, just as the vestibulo-ocular system must function optimally so they can focus while simultaneously in motion. They also need to control the weight transfer from the right to the left side and have good eye-foot coordination.

A fundamentally good and effortless coordination is also the basis for being good at learning new techniques. If a football player has problems using, for instance, one leg or one side of the body, this will typically also be true for one eye.

The eyes must work perfectly together all the time to have a good depth perception and timing. If the football player is not good enough at assessing the ball's speed and positioning precisely through sight, it affects the timing. Thus, he may either hit the ball incorrectly or position himself poorly.

Moreover, the football player must be able to utilize their peripheral vision and have control over their split vision to keep track of both teammates and opponents. Additionally, all the visual and motor skills must function optimally both under intense physical pressure and in stressful situations.

To quickly and accurately remember agreed strategies, be good at reading the game, and not least be able to envision both the perfect passes and medals around their neck, the visualization ability should be optimally functioning.

25How are vision and handball related?

A sport like handball is very visually demanding. Players need to constantly shift their focus from near to far or vice versa. This requires agile adaptability and the eyes must hit the exact same point simultaneously.

To accurately judge distance, placement, and speed of the ball, the control of eye movements must be perfected, just as eye coordination needs to be precise in all gaze directions to assess a fast ball from all angles.

Moreover, both static and dynamic distance judgment must be top-notch at all distances and all gaze directions to have perfect timing.

The player must have control over their balance, be able to manage weight transfer from the right to the left side, and have good eye-hand coordination.

A fundamentally good and effortless coordination is also the basis for learning new techniques. If a handball player has issues using, for example, one side of their body, this will typically also apply to one eye.

The eyes need to work perfectly together at all times to have good distance judgment and timing. If the handball player is not skilled enough to accurately judge the speed and placement of the ball through sight, it will affect their timing. Distance judgment is truly put to the test when the player becomes physically exhausted during the match.

Additionally, the handball player must be able to utilize their peripheral vision and have control over their split vision to survey the court and fixation points while suppressing all impressions from spectators. The player should maintain full focus during the match, which demands a tremendous amount from the endurance reserves in the eyes.

Furthermore, all the various tactics must be learned and remembered with visualization ability – this must happen quickly and precisely. Last but not least, all visual and motor skills must function optimally under intense physical pressure, with a high heart rate, as well as in stressful situations.

26How are vision and shooting connected?

A sport like shooting is very visually demanding. When the shooter needs to adjust the sight and shoot, they must have complete control over switching focus from near to far or vice versa. This requires a flexible adaptation ability and the eyes must hit the exact same point simultaneously. Endurance and concentration must be high so that the shooter can continue to maintain visual focus. The eyes need to work perfectly together all the time, even when one eye is covered during the shooting situation. This is necessary to have a good and precise distance estimation - within shooting, vision is indeed the most important reference point. Therefore, visual ability should also be maximally optimized.

At the same time, the shooter must be good at visualizing themselves making "the perfect shot". The overview must be good and precise, so that, for example, changes in wind flags can be registered. The shooter must also have complete control over their balance and coordination, so that the body is entirely under the control of the will. This is essential for the shooter to remain completely still during shooting. Even a slight movement of the body can mean great inaccuracy in the shot. The longer the distance, the greater the deviation. Furthermore, all the visual and motor skills must function optimally both under severe psychological pressure as well as in stressful situations.

27How is biathlon related to vision?

A sport like biathlon is very visually demanding. During the actual ski run, the biathlete must constantly shift focus from near to far or vice versa. This requires a flexible ability to adjust and for the eyes to hit the exact same point simultaneously. Endurance and concentration must be high so that biathletes can continue to maintain their visual focus—even when shooting with an elevated pulse. The eyes must work perfectly together all the time to have a good and accurate distance judgment—both in skiing and shooting, vision is an incredibly important reference point.

At the same time, the biathlete must be skilled at visualizing the course after the initial run so that the details of the course are remembered. The same visualization ability should also be actively used to see oneself making the "perfect shot". The overview must be good and precise. The biathlete must also have complete control over their balance and coordination so that the body is fully under the control of the will, especially when switching between skiing and shooting, which requires a completely precise and stable posture. Furthermore, all visual and motor skills must function optimally both under intense mental pressure as well as in stressful situations.

28How are vision and motorsport related?

A discipline like motorsport is visually demanding. Drivers need to constantly shift focus from near to far or vice versa. This requires a flexible ability to adjust and for the eyes to hit the exact same point simultaneously. Endurance and concentration must be high so that the driver can continue to maintain visual focus. The eyes must work perfectly together at all times to have a good and accurate distance judgment - in all high-speed sports, vision is an incredibly important reference point. At the same time, the driver must be good at visualizing the track, so that the details are remembered quickly, correctly, and visually. The overview must be good and precise – including the so-called split vision, so the driver can keep focus straight ahead while also being able to orient themselves to the sides. The driver must also have control over their balance so that they do not get motion sickness. The driver's coordination must be top-notch, so that the body is completely under the control of the will throughout the run. Additionally, all visual and motor skills must function optimally both under heavy mental pressure as well as in stressful situations.

29How are vision and hockey related?

A sport like hockey is very visually demanding. The player constantly has to shift focus from near to distant or vice versa. This requires agile adaptability and the eyes to hit the exact same point simultaneously. To accurately judge the distance, positioning, and speed of the puck, the control of eye movements must be perfected, just as eye coordination must be precise in all directions of gaze to assess a fast puck from all angles. The player must have control over balance, be able to manage the weight transfer from the right to left side, and have good eye-hand coordination.
The eyes must work perfectly together all the time to have a good depth perception and to utilize the peripheral vision to oversee both teammates and opponents. Additionally, all visual and motor skills must function optimally both under heavy physical pressure and in stressful situations.

30How are vision and snowboarding related?

A sport like snowboarding is visually demanding. Snowboarders need to constantly shift focus from near to far or vice versa. This requires agile adaptability and that the eyes hit the exact same point simultaneously. Endurance and concentration must be high so that the snowboarder can maintain visual focus. The eyes must work perfectly together at all times to have a good and accurate judgment of distance - in any high-speed sport, vision is indeed an incredibly important reference point. At the same time, the snowboarder must be good at visualizing various jumps and "tricks," so that the details are remembered quickly, correctly, and visually. The overview must be good and precise. Additionally, the snowboarder must have control over their balance and coordination, so that the body is entirely under the control of the will throughout the run. Furthermore, all visual and motor skills must function optimally both under high psychological pressure as well as in stress situations.

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Support and Further Training

2 questions
1Can I switch to 1:1 training?

Yes — find your nearest optometrist here:
Find your trainer

2What if online training isn’t enough?

Then we recommend 1:1 training with an optometrist for additional support.

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Didn't find your answer?

Write to us and one of our optometrists will reply.