3. Right of Withdrawal and Returns
Subscriptions and digital training programs
When purchasing online training programs from TrainYourEyes (TYE) and any subsequent subscriptions, you generally have a 14-day right of withdrawal.
However, the right of withdrawal lapses if:
• you have expressly consented to the training starting immediately after purchase, and
• you have simultaneously acknowledged that your right of withdrawal lapses upon commencement.
This typically occurs through acceptance during the checkout process.
Once the training has started under these conditions, the purchase cannot be cancelled, and the payment will not be refunded.
If you cancel a subscription during an active subscription period, access will continue until the end of the period, but no refund will be given for the remaining time.
In special cases, TYE may choose to grant a credit or discount, but this is solely at our discretion and does not create any future entitlement to compensation.
Purchase of goods – 14-day right of withdrawal
When purchasing physical goods (e.g. training equipment, including equipment included in training packages), you have the right to withdraw from your purchase within 14 days without giving any reason. The equipment included in the training package constitutes 1/4 of the total price.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must notify us in writing no later than 14 days after receiving the goods. The notice must include:
• Order number (if applicable)
• Name and address
• Product name(s) and quantity
Notice of withdrawal must be sent to:
info@trainyoureyes.com
Returns
After notifying us that you wish to withdraw from the purchase, the goods must be returned without undue delay and no later than 14 days after your notification.
Returned goods must:
• Be in the same condition as upon receipt (you may have examined the goods)
• Be returned in proper packaging
• Be sent to:
TrainYourEyes.com ApS
Fredericiavej 87
DK-7100 Vejle
You are responsible for the cost of returning the goods.
Refunds
Once we have received the returned goods or documentation that they have been returned, we will refund all payments received from you, including standard delivery costs.
If you have chosen a delivery method that is more expensive than our standard delivery, the additional cost will not be refunded.
The refund will be made no later than 14 days after we have received your notification of withdrawal, but we may withhold the refund until we have received the goods or documentation that have been returned.
The refund will be made using the same payment method that you used for the purchase, unless otherwise agreed.
Depreciation
You are only liable for any diminished value of the goods if it results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.